How The Softening Process Works...

It is often desirable to soften hard water, as it does not readily form lather with soap. Soap is wasted when trying to form lather, and in the process, scum forms. Hard water may be treated to reduce the effects of scaling and to make it more suitable for laundry and bathing.

The Process

A water softener works on the principle of cation or ion exchange in which ions of the hardness minerals are exchanged for sodium or potassium ions, effectively reducing the concentration of hardness minerals to tolerable levels.

The most economical way to soften household water is with an ion exchange water softener. This unit uses sodium chloride (table salt) to recharge beads made of ion exchange resin that exchange hardness mineral ions for sodium ions. Artificial or natural zeolites can also be used.


As the hard water passes through and around the beads, the hardness mineral ions are preferentially absorbed, displacing the sodium ions. This process is called ion exchange. When the bead or sodium zeolite has a low concentration of sodium ions left, it is exhausted, and can no longer soften water.


The resin is recharged by flushing (often back-flushing) with saltwater. The high excess concentration of sodium ions alter the equilibrium between the ions in solution and the ions held on the surface of the resin, resulting in replacement of the hardness mineral ions on the resin or zeolite with sodium ions. The resulting saltwater and mineral ion solution is then rinsed away, and the resin is ready to start the process all over again. This cycle can be repeated many times.


Some softening processes in industry use the same method, but on a much larger scale. These methods create an enormous amount of salty water that is costly to treat and dispose of (see image on the left).




Temporary hardness, caused by hydrogen carbonate (or bicarbonate) ions, can be removed by boiling. For example, calcium hydrogen carbonate, often present in temporary hard water, is boiled in a kettle to remove the hardness. In the process, a scale forms on the inside of the kettle in a process known as "furring of kettles", and can also cause hard water stains. This scale is composed of calcium carbonate.

Ca(HCO3)2 → CaCO3 + CO2 + H2O

Hardness can also be reduced with a lime-soda ash treatment. This process, developed by Thomas Clark in 1841, involves the addition of slaked lime (calcium hydroxide — Ca(OH)2) to a hard water supply to convert the hydrogen carbonate hardness to carbonate, which precipitates and can be removed by filtration:

Ca(HCO3)2 + Ca(OH)2 → 2CaCO3 + 2H2O

The addition of sodium carbonate also softens permanently hard water containing calcium sulfate, as the calcium ions form calcium carbonate which precipitates out and sodium sulfate is formed which is soluble. The calcium carbonate (also known as limescale) formed sinks to the bottom. Sodium sulfate has no effect on the hardness of water.

Na2CO3 + CaSO4 → Na2SO4 + CaCO3